Financial Resources


Patient Assistance Now Oncology

Our Patient Assistance Now Oncology (PANO) support center offers a single point of contact from Novartis to help guide you through getting access to the medicine prescribed by your doctor—from insurance verification to information about financial assistance.


Free trial program

If you have been prescribed PROMACTA® (eltrombopag), you may be eligible to receive a free 14-day supply to help you begin therapy via mail. You will need to complete a Patient Assistance Now Oncology Service Request Form (PANO SRF) to see if you qualify (for FDA-approved uses/indications only).


If you are looking for insurance coverage information, support programs, and/or free product trials, PANO can help.


To enroll now:
Call 1-800-282-7630 or visit

Universal Co-pay Card

NEW CoPay Card Image_2017_T-ONC-1153933_UCPCard_General.jpg

You may be eligible for immediate co-pay savings on your next PROMACTA prescription.

  • Eligible patients with private insurance may pay $0 per month
  • Novartis will pay the remaining co-pay, up to $15,000 per calendar year, per product*

*Limitations apply. This offer is only available to patients with private insurance. The program is not available for patients who are enrolled in Medicare, Medicaid, or any other federal or state health care program. Novartis reserves the right to rescind, revoke, or amend this program without notice. For full Terms and Conditions, visit or call 1-844-PRO-MACT (1-844-776-6228).

To find out if you are eligible for the Novartis Oncology Universal Co-pay Program today:
Call 1-877-577-7756 or visit

Low to no co-pay for Medicare patients

  • 70% pay $10 or less—and 59% have a $0 co-pay

Medicare patients are not eligible for the Universal Co-pay Program. The information about Medicare patients’ co-pay is a function of the Medicare benefit design applicable to the product.

Novartis Patient Assistance Foundation (NPAF)

The Novartis Patient Assistance Foundation, Inc., may help provide access to Novartis medicines if you are experiencing financial hardship and/or have no third-party insurance coverage. You may be eligible to receive your Novartis medicine(s) for free.


To be eligible for NPAF assistance, you must:

  • Be a US resident
  • Meet certain income requirements
  • Have limited or no prescription coverage

If you are seeking NPAF assistance for the first time, you must submit the Patient Assistance Now Oncology Service Request Form (PANO SRF).


To learn more:
Call NPAF at 1-800-277-2254 or visit


Exceptions exist for individuals with limited prescription coverage. Please be advised that access to the medicines distributed through the Novartis Patient Assistance Foundation, Inc., is free of charge to all eligible patients.