Patient Navigators


The Novartis Patient Navigators are a dedicated team of specialists who can provide support during your PROMACTA® (eltrombopag) treatment journey.*


To be eligible, you must be prescribed PROMACTA for an approved indication that is offered within the Patient Navigator Program.


Once your eligibility is confirmed, you will receive a series of calls from a specially trained navigator who will support and provide you information about PROMACTA. All services are provided over the phone.


Novartis Patient Navigators:

  • Help you understand PROMACTA
  • Provide information about lifestyle support while you are taking PROMACTA
  • Review the results of your benefits investigation and provide information about out-of-pocket expenses
  • Provide access to disease education and information specific to PROMACTA
  • Direct you to other available patient support programs and resources


To get started:

Submit a service request form (SRF) at
or call 1-800-282-7630 and press 3.


*Patient Navigator services do not involve the practice of nursing or provide clinical advice and counseling. Medical inquiries will be directed to your health care provider or their office staff.