Patient Resources

PROMACTA4U offers you the guidance and tools to help throughout your treatment


Novartis Oncology Patient Support

Support designed for patients and caregivers

  • Insurance and Medicare education to help you understand the insurance process
  • Financial assistance for eligible patients*
  • Information about independent organizations that can assist with your day-to-day needs beyond medical care
  • Patient Support Counselors who are able to provide information in more than 160 languages


*Novartis Pharmaceuticals Corporation does not guarantee success in obtaining reimbursement or financial assistance. Third-party payment for medical products and services is affected by numerous factors, not all of which can be anticipated or resolved.


All organizations are not-for-profit and/or government agencies, and are independent of Novartis Pharmaceuticals Corporation.



Patient Assistance Now Oncology

  • The Patient Assistance Now Oncology (PANO) program was created to assist you with accessing your PROMACTA® (eltrombopag) medication—from insurance verification to financial assistance—all through a knowledgeable and supportive call center. You can also visit us at
  • You may be eligible for the PANO Free Trial and Access Program! If you have been prescribed PROMACTA, you may be eligible to receive a free 14-day supply shipped directly to your home, which will allow you to start your treatment quickly
  • No purchase of PROMACTA or any other product is required


Program rules may vary by product. This offering is for approved uses/indications only.


To learn more, call 1-800-282-7630 or visit


Ask your health care professional to help you apply for the PANO Free Trial and Access Program.


Patient Navigator Program

If you’ve been prescribed PROMACTA, you can enroll to get one-on-one support from a PROMACTA Patient Navigator.§ Once enrolled in the program, you will receive a series of phone calls from a specially trained navigator who will help you understand the results of your benefits investigation, educate you about financial assistance options, and help you get started on PROMACTA.


§The Novartis Patient Navigator Program is available for select Novartis Oncology products. Patient Navigator services do not involve the practice of nursing or provide clinical advice and counseling.


To enroll in the Patient Navigator Program, call 1-800-282-7630, prompt 3.


PROMACTA provides you co-pay assistance

You may be eligible for immediate co-pay savings on your next PROMACTA prescription.

  • Eligible patients with private insurance may pay $0 per month
  • Novartis will pay the remaining co-pay, up to $15,000 per calendar year, per product||


||Limitations apply. This offer is only available to patients with private insurance. The program is not available for patients who are enrolled in Medicare, Medicaid, or any other federal or state health care program. Novartis reserves the right to rescind, revoke, or amend this program without notice. For full Terms and Conditions, visit or call 1-877-577-7756.


To find out if you are eligible to save on PROMACTA—call 1-877-577-7756 or visit