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Patient Navigators

Support that's here for you

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Prescribing Info including Med Guide

Patient Support Line

1-800-282-7630

8 AM – 8 PM ET Mon – Fri

8 AM – 5 PM ET Sat

Patient Support Line

1-800-282-7630

8 AM – 8 PM ET Mon – Fri

8 AM – 5 PM ET Sat

Important Safety Information, including Boxed WARNING:

What is the most important information I should know about PROMACTA?

PROMACTA can cause serious side effects, including:

Liver problems.

PROMACTA may increase your risk of liver problems that may be severe...

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Approved Uses and Important Safety Information

Approved Uses for PROMACTA^® (eltrombopag)

PROMACTA is a prescription medicine used to treat adults and children 1 year and older with low blood platelet counts due to persistent or chronic immune thrombocytopenia (ITP) when other medicines to treat your ITP or surgery to remove the spleen have not worked well enough. ...

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Let a navigator be your guide as you start PROMACTA

Let a navigator be your guide as you start PROMACTA

Start PROMACTA with 1-on-1 personalized support

The Novartis Patient Navigators are a dedicated team of specialists who can provide support during your PROMACTA^® (eltrombopag) treatment journey.*

To be eligible, you must be prescribed PROMACTA for an approved indication that is offered within the Patient Navigator Program. You must be 18 years of age or older to participate in this program.

Once your eligibility is confirmed, you will receive a series of calls from a specially trained navigator who will support and provide you information about PROMACTA. All services are provided over the phone.

Novartis Patient Navigators:

Help you understand PROMACTA
Provide information about lifestyle support while you are taking PROMACTA
Review the results of your benefits investigation and provide information about out-of-pocket expenses
Provide access to disease education and information specific to PROMACTA
Direct you to other available patient support programs and resources

Patient Navigator services do not involve the practice of nursing or provide clinical advice and counseling. Medical inquiries will be directed to your health care provider or their office staff.

To get started:

Fill out the form below and click "Submit" when finished.

Alternatively, you can submit a Service Request Form (SRF) at Patient.NovartisOncology.com
or call 1-800-282-7630 and press 3.

1/1:Enter Your Information

*Required field.

First Name*

Last Name*

Gender *

Male

Female

Street Address*

City*

Zip Code*

Telephone Number*

OK to leave detailed voicemail about your medication on your phone *

Yes

Physician First Name*

Physician Last Name*

Office Contact Number*

Type of Insurance *

Commercial/private

Medicare/Medicaid

Uninsured

I am taking PROMACTA for an approved use, consistent with the product's prescribing information. See below for approved uses. Please note not all approved indications qualify for the Patient Navigator program.*

By clicking submit, I confirm I’d like to enroll in the Patient Navigator Program, and agree to receive recurring phone calls from a Novartis Patient Navigator at the number(s) provided. Calls may be prerecorded or autodialed. Consent and participation in the program is not a condition of purchase of a product or service.

Please complete all required fields.

Get answers to your questions

See what people with persistent or chronic ITP have asked. Plus, learn more from a hematologist

Have you read our patient guide?

Click here when you're ready to get unstuck from persistent or chronic ITP

Next: Talking With Your Health Care Team