Patient Navigators

Start PROMACTA with 1-on-1 personalized support


The Novartis Patient Navigators are a dedicated team of specialists who can provide support during your PROMACTA® (eltrombopag) treatment journey.*


To be eligible, you must be prescribed PROMACTA for an approved indication that is offered within the Patient Navigator Program. You must be 18 years of age or older to participate in this program.


Once your eligibility is confirmed, you will receive a series of calls from a specially trained navigator who will support and provide you information about PROMACTA. All services are provided over the phone.


Novartis Patient Navigators:

  • Help you understand PROMACTA
  • Provide information about lifestyle support while you are taking PROMACTA
  • Review the results of your benefits investigation and provide information about out-of-pocket expenses
  • Provide access to disease education and information specific to PROMACTA
  • Direct you to other available patient support programs and resources


Patient Navigator services do not involve the practice of nursing or provide clinical advice and counseling. Medical inquiries will be directed to your health care provider or their office staff.


To get started:

Fill out the form below and click "Submit" when finished.


Alternatively, you can submit a Service Request Form (SRF) at
or call 1-800-282-7630 and press 3.

  1. 1/1:Enter Your Information

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OK to leave detailed voicemail about your medication on your phone *

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